Question 1

What is escrow and how does Hold.bd work?

Accepted Answer

Escrow is a financial arrangement where a trusted third party holds funds until both buyer and seller fulfill agreed conditions. On Hold.bd, the buyer deposits funds into a segregated trust account at Prime Bank PLC. The seller delivers goods or services as agreed. Once the buyer confirms satisfactory delivery, Prime Bank disburses the funds directly to the seller's bank account. This protects both parties from fraud.

Question 2

Is Hold.bd regulated by Bangladesh Bank?

Accepted Answer

Hold.bd operates as a digital escrow service under Prime Bank PLC, which is a scheduled commercial bank regulated by Bangladesh Bank since 1995. All escrow funds are held in segregated trust accounts at Prime Bank, ensuring full regulatory compliance and fund safety.

Question 3

What payment methods are supported on Hold.bd?

Accepted Answer

Hold.bd supports deposits via Cheque, BEFTN (Bangladesh Electronic Funds Transfer Network), NPSB (National Payment Switch Bangladesh), and RTGS (Real-Time Gross Settlement). Disbursements are made directly to the seller's bank account through the same banking channels.

Question 4

How long does it take to release escrow funds?

Accepted Answer

Once the buyer approves delivery, Prime Bank PLC initiates the disbursement to the seller's bank account. The processing time depends on the transfer method: RTGS transfers are typically same-day, BEFTN transfers settle within 1-2 business days, and NPSB transfers are near-instant during banking hours.

Question 5

What happens if there is a dispute between buyer and seller?

Accepted Answer

If a dispute arises, funds remain safely held in the Prime Bank PLC segregated trust account while the Hold.bd dispute resolution process is followed. Both parties can submit evidence, and Hold.bd's operations team reviews the case to reach a fair resolution. Funds are only released when the dispute is resolved.

Question 6

What types of transactions can I use Hold.bd for?

Accepted Answer

Hold.bd supports a wide range of high-value transactions including property and real estate deals, vehicle purchases, freelance and professional services, general merchandise, digital assets (domains, websites), and milestone-based project payments. Transaction amounts range from ৳1,000 to over ৳1 Crore.

Question 7

What are Hold.bd's escrow fees?

Accepted Answer

Hold.bd uses transparent, volume-based fee tiers: 2.5% for transactions up to ৳50,000, 2.0% for ৳50,001–৳5,00,000, 1.5% for ৳5,00,001–৳50,00,000, and 1.0% for amounts above ৳50,00,000. A minimum fee of ৳100 applies. Fees are charged only upon successful completion of the transaction.

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